Customer Advocate Road Trip
Giving structure to the missing 30%.
Jumpstart already structured onboarding, e-learning, and shadowing. The gap was practice. Road Trip turned unstructured field time into a gamified, self-guided learning experience with clear next steps, repetition, and low-lift leader check-ins.
70% had structure. 30% depended on availability.
Leaders were expected to fill the last portion of training with practice and reinforcement, but they were also busy running the operation. Road Trip gave that final stretch structure without adding heavy facilitation.
The learner always knew what came next.
Road Trip gave new hires a single place to track progress, unlock achievements, reflect on their day, and launch training modules without waiting for a leader to create the plan.
Visible Progress
Badges, completion tracking, and progress indicators made the journey visible.
Daily Reflection
Learners captured activity, confidence, and feedback through a daily wrap-up.
Self-Guided Modules
The next practice opportunity was already waiting for the learner.
Practice became a route instead of dead time.
The roadmap gave learners a visible path through the experience, turning open practice time into structured stops, milestones, and next steps.
Practice built around real decisions.
Short interactive activities gave learners something concrete to practice independently before applying those skills in the field.
Lot or Not
Learners reviewed vehicle conditions and decided whether the issue should be addressed or passed during check-in.
Cleanliness Training
Scenario-based practice challenged learners to make customer-focused decisions, then provided immediate feedback.
Paperwork Practice
Guided exercises broke complex paperwork into steps learners could review and practice before handling it independently.
Better use of everyone's time.
Road Trip gave learners structure and repetition while making leader involvement more intentional and less time intensive.
Structured Time
The previously open 30% became a defined learning experience.
More Practice
New hires got intentional repetition across the responsibilities of the role.
Lower Leader Lift
Leaders no longer had to continuously invent training activities.
Better Readiness
Learners finished training with broader exposure and more hands-on practice.
Don't ask leaders to do more.
Design the experience so their time is used where it matters most.
Road Trip structured the practice while preserving the moments where human coaching, observation, and feedback added the most value.
ACES
Turning everyday operational decisions into a system for improving performance and customer experience.
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