I build programs that help people perform better.
I’m Derek Heiskell, a learning and operations leader who turns complex business challenges into practical, scalable experiences for employees and leaders.
My work spans learning strategy, onboarding, leadership development, operational enablement, performance measurement, and emerging learning technology.
Systems.
Performance.
Meet the person behind the work.
My work is ultimately about people, so I wanted this portfolio to feel a little more personal too.
This short introduction will share a little about who I am, how I approach learning and operational challenges, and what you’ll find throughout my portfolio.
Programs built to solve real problems.
A selection of learning and enablement programs I’ve helped design, build, and improve—each created around a specific employee or business need.
TO FIELD READY
Jumpstart
A structured 80-hour onboarding experience designed to connect learning, practice, leadership support, and operational readiness for new Customer Advocates.
Customer Advocate Road Trip
A two-week learning journey that extended onboarding into the field through structured activities, visible progress, and intentional leader coaching.
EVERY CUSTOMER.
EVERY TIME.
ACES
A performance enablement program designed to show how individual operational decisions create downstream effects for teammates and customers.
.png)