Learning, training & operations leadership.
Experienced professional with increasing responsibility across staff training and development, instructional design, program administration, project management, and operational leadership.
My career has progressed from frontline customer operations and retail leadership into designing, implementing, and leading nationwide learning and development programs.
Where I bring the most value.
A combination of learning design, program leadership, operational experience, and people management.
Career progression through the work.
My experience combines frontline customer operations, people leadership, training delivery, instructional design, and national program management.
Carvana
Manager — Process, Training, and Expansion
- Managed a team of Regional Training Specialists and Instructional Designers responsible for new-hire training and continued developmental programs nationwide.
- Managed training projects designed to educate and equip employees around company-wide initiatives.
- Spearheaded end-to-end delivery of complex projects, coordinating cross-functional teams to achieve business objectives.
Team Lead — Training
- Managed a team of Regional Training Specialists responsible for new-hire training and continued employee development.
- Created and implemented training programs delivered across the organization.
- Executed training projects supporting company-wide initiatives and employee readiness.
Regional Training Specialist
- Onboarded and trained new hires nationwide.
- Created and implemented new-hire and continued developmental training programs.
- Executed training initiatives designed to educate and equip employees for company-wide initiatives.
Customer Advocate
- Delivered purchased vehicles to customers while serving as a frontline representative of the company.
- Provided customer service and solved issues on behalf of customers throughout the transaction.
Operations & People Leadership
Store Manager
FossilManaged store-level operations including staff hiring, training, evaluation, scheduling, budget planning, accounting, payroll, inventory control, receiving, and merchandising.
Store Manager
DKNYManaged total store operations including hiring, training, evaluation, scheduling, budgeting, accounting, payroll, inventory, merchandising, and district-level initiatives.
Assistant Store Manager
GAPLed day-to-day store operations and lower management while supporting customer engagement, merchandising, visual presentation, sales performance, and district-wide activities.
Education
Bachelor of Music Education
Creative discipline meets program strategy.
Outside of my professional work, I am a published novelist.
Authorship has strengthened the creative discipline, storytelling, and narrative precision I bring to content development and professional collaboration.
Interested in working together?
I'm happy to discuss my experience, portfolio projects, or potential opportunities in more detail.
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